Privacy Policy

Your Privacy, Our Priority - we’re committed to protecting your data and ensuring a secure experience every time you use Hello.

Privacy Policy - Hello Mobile

Effective Date: 25-Jul-25
Last Updated: 20-Jul-25

1. Introduction

Welcome to Hello Mobile. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application or website (www.hellocall.pk). We are fully compliant with Pakistan Telecommunication Authority (PTA) and State Bank of Pakistan (SBP) regulations.

2. Information We Collect

a. Personal Information

  • Full name
  • Mobile number (+92)
  • CNIC (only for KYC during withdrawals)
  • Biometric data (fingerprint/Face ID for app security)

b. Usage Data

  • Incoming and outgoing call records
  • Call durations and earnings
  • Preferred network details (Jazz, Zong, etc.)
  • App usage patterns and settings

c. Device Information

  • Device ID, OS version
  • IP address
  • Location data (approximate, for fraud prevention)
  • Push notification tokens

3. How We Use Your Information

We use your data to:

  • Provide and improve app functionality
  • Calculate your earnings based on call duration and origin
  • Authenticate users and process secure withdrawals
  • Prevent fraud and abuse
  • Deliver personalized insights and call optimization suggestions
  • Comply with legal, PTA, and SBP obligations

4. Sharing Your Information

We do not sell or share your personal data with third parties except:

  • With your explicit consent
  • With payment partners (banks, JazzCash, EasyPaisa) for processing withdrawals
  • With regulatory authorities if legally required

5. Data Storage & Security

  • Encrypted storage (AES-256) for sensitive data
  • Biometric login for wallet transactions
  • PCI DSS-ready payment integrations
  • Regular security audits and threat monitoring

6. User Rights

You may:

  • Request access to your data
  • Request deletion or correction
  • Withdraw consent (note: this may disable earning features)
  • Export your call and transaction data

Contact us at privacy@hellocall.pk for any data requests.

7. Children's Privacy

Hello Mobile is intended for users aged 18 and above. We do not knowingly collect data from minors.

8. Third-Party Links

The app may contain links to third-party services (e.g., payment gateways). We are not responsible for their privacy practices.

9. Policy Updates

We may update this policy periodically. You'll be notified via app notification or email.

10. Contact Us

For privacy concerns, email us at privacy@hellocall.pk or call us at +92-XXX-XXXXXXX.